Legal notice

Information pursuant to § 5 TMG:
Viva Brands GmbH
Uhlandstraße 28
10719 Berlin

Represented by:
Herbert Hellemann Holguín (Geschäftsführer)
Verena Bonath(Geschäftsführer)

Contact:
[email protected]

Register court:
Amtsgericht Berlin (Charlottenburg), HRB 224909 B

VAT ID:
DE343985646

1. Limitation of liability

As a service provider, we are responsible for our own content on these pages under general law in accordance with § 7(1) TMG. Under §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor third-party information transmitted or stored, or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general law remain unaffected. Liability in this respect is, however, only possible from the time we become aware of a specific infringement. As soon as we become aware of such infringements, we will remove the content concerned immediately.

2. External links

Our website contains links to external third-party websites whose content we have no control over. We therefore cannot accept any liability for this third-party content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time the links were created. No illegal content was recognisable at that time. Permanent monitoring of the content of linked pages is, however, not reasonable without concrete evidence of an infringement. As soon as we become aware of infringements, we will remove such links immediately.

3. Copyright

The content and works created by the site operators on these pages are subject to German copyright law. Reproduction, editing, distribution and any kind of use beyond the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are permitted for private, non-commercial use only. Where content on this site was not created by the operator, the copyrights of third parties are respected, and third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please let us know. As soon as we become aware of infringements, we will remove such content immediately.

4. Grievances

A grievance, in the sense of this page, concerns the way we act as a company: our business practices, supply chain, environmental impact or the way we treat people. This is different from a customer service request such as a missing order or a faulty product. For help with orders, please contact [email protected].

How to submit a grievance: stakeholders (customers, suppliers, workers, partners and members of our community) can send us their concern at [email protected]. Grievances can also be submitted anonymously.

How it works:

1. Receipt: we confirm receipt of your grievance within 3 working days.
2. Assessment: the person responsible for grievances assesses whether your concern is a grievance in the sense of this page. If it is not, we explain why and, if you wish, pass your concern on to the right team.
3. Investigation: we establish the facts, speak with those involved and, where needed, consult external experts. People who are themselves the subject of a grievance take no part in its investigation or decision.
4. Resolution: based on the investigation, we decide on appropriate measures, for example a correction, removal of content, an apology, compensation, or a change to our processes and policies. In significant cases, both Managing Directors decide together.
5. Response: we inform you of the outcome in writing, including our reasons and the measures taken. We aim to respond within 10 working days. If we need longer, we tell you why and when to expect our answer.
6. Review: if you disagree with the outcome, you can request a review by the other Managing Director within 30 days. Your right to contact authorities or courts is not affected.
7. Record keeping: every grievance, its handling and its outcome are recorded in a grievance log. Management reviews all grievances and the resulting measures at least once a year.

Confidentiality

Grievances are treated confidentially. Access to a grievance is limited to the person responsible for grievances and those whose involvement is strictly necessary to handle it. We do not disclose your identity without your consent unless we are legally required to. We process personal data only to handle and document the grievance, and in line with our privacy policy.

Protection from retaliation

No one will be disadvantaged or otherwise penalised for raising a grievance in good faith. For workers, a grievance has no negative consequences for their employment; for suppliers and partners, it has no effect on the business relationship. We treat any form of retaliation as a serious breach in itself. If you feel you are being disadvantaged because of a grievance, please tell us through the same channel or directly to the other Managing Director.

Changes

We reserve the right to amend this legal notice in accordance with the applicable legal provisions.

Last updated: September 2026